FAQ / CSM.Visuals
Good questions.
Clear answers.
Bendigo + regional Victoria
Find the practical details about getting started, agreeing on the work and receiving your content.
01 / Common questions
Getting started
Where do you work?
We’re based in Bendigo and work with businesses across regional Victoria. Tell us where you’re based when you get in touch.
Can I still book a one-off project?
Yes. Individual shoots, websites and planning are available. Our main ongoing service combines regular planning and production; we’ll discuss which approach fits your business.
What happens on the discovery call?
We spend 30 minutes talking about your business, your current content and what you’d like help with. We’ll discuss a practical next step. Check the call format when you book. You don’t need a finished plan.
What should we bring to the first call?
Your business name, website or social media links, and an idea of what you want help with. You don’t need a finished brief.
02 / Common questions
Scope & investment
How is monthly content priced?
We shape the scope around your business, filming needs and deliverables. We discuss the investment on a discovery call, then confirm the work and price in a proposal.
How are projects priced?
We agree on what’s being made, the filming or website work involved and where you’ll use it before preparing a proposal. Prices depend on the project.
Do I need content and a website together?
No. We can help with either. If you need both, we can plan them together so the information, photos and videos work well across your website and social media.
Do you run our paid ads?
We make videos for your ads. Your ads team manages the budget, targeting and campaign itself.
03 / Common questions
Production & delivery
How long will the project take?
Timing depends on the amount of work, shoot availability, your feedback and any tools that need connecting. We agree on a schedule once we understand the project.
What if our plans change during the project?
Let us know as soon as you can. We’ll discuss any effect on the agreed work, cost and timing before doing additional work.
Who approves the work?
We agree on one point of contact and when you’ll review the work. Keeping feedback together helps avoid confusion.
What if we need more work later?
We can discuss another project or monthly support. Extra edits, website maintenance and future filming are agreed separately.
Let’s talk / CSM.Visuals
Talk through
your questions.
Book a first conversation or send your question by email using the enquiry form. You don’t need a finished brief.